Q-Linux provides managed services for your Linux and Open Source environments that allows:
- An 8-hour a day, 5 days a week telephone and on-site support service, from Mondays to Fridays, between 09:00 hrs to 17:00 hrs.
- Within one-hour telephone response time upon placement of fault call to our Support Center.
- A 24x7 (24 hours a day, and seven days a week) support portal [1] for customer inquiries, support requests, knowledge base
Still not enough? Contact us [1] to have us come up with a service plan that is customized to suit your requirements.
A contract for managed service can include any or all of the following:
| Administration Services System Administration covering modification, addition, deletion, and permission management for servers such as Web, Proxy, Mail, DNS, File, Security, & Remote Access servers |
Remote administration of your servers which can include regular modifications to settings, users, and configuration options or checking and ensuring that the system is up-to-date with the latest updates or patches. |
| Backup Services Local Backup and Partial (data and configuration files) Restore Services |
On-site backup assistance for Linux servers that cover configuration/settings and user files. Files are backed-up to fixed drives on backup servers or removable media, such as CDR, tape, and removable disks. |
| High Availiability/Disaster Recovery Installation and configuration of (single-site) Clustering |
Improvement of system throughput by distributing traffic workload by replicating the system and balanced over multiple servers. Esuring continuous availability and disaster recovery capability through multiple node clustering and failover. |
| Technical Support 8x5 basic server support - installation and configuration |
Over the phone and on-site support. |