iThinQ Labs, a division of IT Group Inc., together with its Malaysian Partners will deliver SDI Courses to the Philippine BPO market sector.

Service Desk Institute (SDI) was founded in 1988, and since then, they have become the leading professional organisation for everyone working in the IT Service and Support Industry.  SDI is dedicated to setting the standards for the industry, delivering career and enhancing skills for IT service professionals and enables candidates to deliver exceptional results for his organization.  SDI as well have the largest number of IT Service and Support membership association in the world for having more than 7,500 members.

Course Overview:
Service Desk Foundation
A practical introduction in the key concepts, skills and competencies required to deliver professional and effective support. Plus a thorough introduction to the Service Desk and its importance to today's organization.

Service Desk Analyst
Excellent service desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them. This course equips the support analyst with the skills essential to deliver excellent levels of customer service and support.

Service Desk Manager
Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and anawareness of logistics to financial acumen and presentation skills.  This course provides thorough understanding of, and qualification in, service desk management.

For more information about service desk please visit:
http://www.sdi-europe.com/home/

For Training Inquiry: training@ithinqlabs.com

Company Overview

iThinQ Labs provides "for experts by experts" training for IT Professionals.

Our goal is to provide quality training for IT professionals who want to invest in their career to grow; or for organizations who want to invest in their future by growing their people.

Known formerly as Q Linux, we decided to change the name into iThinQ Labs to broaden our training portfolio to provide the needs of an IT professionals.

Vision and Mission

iThinQ Labs envision itself to become the beacon of open technology in the Philippines. It will unswervingly provide quality technical courses and high level courses to make our candidate become more competitive with the global market.